Refund policy

Returns and Refund Policy

At Tropical Notes we want you to love your item as much as we loved creating it. Please choose carefully. We unfortunately do not give refunds if you simply change your mind or make a wrong decision. 

Some of our items are handmade and therefore slight imperfections are part of the end product. We aim to be transparent with our customers and clearly detail which products may have slight imperfections in the description of our products.

However, if you have received a product that is damaged or faulty, please let us know via email within 14 days of purchase at hello@tropicalnotes.com. Please include your name, order no, the reason for return and a supporting photo of the damage. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns are at the cost of the customer and have to come in the same packaging and condition as they are received. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tropicalnotes.com.